Operations Coordinator - Europe

Place of work: France, Italy, or Spain

Are you fluent in Italian (or even better, of Italian origin), enjoy multi-tasking and want to join a team of committed people?  We have an opportunity for you! PolyWorks Europa is looking for an Operations Coordinator to join its Operations team. 

By joining us, you will contribute to running PolyWorks Europa's operations by supporting the sales, technical support, marketing, and administration teams. For the sake of continuous improvement, you will also participate in transverse projects with colleagues from the head office located in Quebec and other European.  

Does this challenge live up to your expectations? Here are your different responsibilities:

Sales operations  

• Prepare quotes and support sales representatives (confirmation of prices, product information, etc.), process orders, and manage shipments  

• Prepare, track, and send renewal offers to clients  

• Respond to various requests from internal and external customers (via email and phone)  

• Assign application specialists to sales activities (demonstrations, visiting customers, etc.)  

• Update our database (CRM)  

Technical Support Operations  

• Manage all types of training with customers/distributors in our CRM: plan dates, assign application specialists, establish participant lists, provide logistics for application specialists, create training certificates, prepare and send training packages as needed 

• Respond to all training inquiries submitted by our customers and distributors 

• In collaboration with the Italian technical director, coordinate assignments for application specialists based on skills, availability, and locations  

• Make welcome calls to our customers to introduce them to our customer portal and support activities, and take the opportunity to update their contact information in our CRM  

Marketing operations  

• Participate in the organization of certain seminars or key events (invitation and thank you campaigns, logistics) and ensure a presence at certain events  

• Manage potential customers in our CRM after events 

You will also contribute to various projects and initiatives aimed at improving the user experience and efficiency of our internal processes  

• At least 3 years of experience in customer service in a sales team, ideally internationally  

• Experience with a CRM tool (Salesforce) is an asset  

• Excellent ability to communicate remotely (by phone and email) with internal and external clients  

• Concern for customer satisfaction, shown by responding attentively to the needs of our customers and partners  

• Strong curiosity and analytical skills suited for complex cases and solving them as a team  

• Comfortable with multi-tasking while having attention to detail and a good work organization  

• Fluent in Italian, and an advanced level of English (written and spoken), and sensitivity to cultural differences 

Who we are 

PolyWorks Europa empowers manufacturers of every size to digitally transform their 3D measurement processes and maximize the value of 3D measurement data for their product engineering and manufacturing processes. With offices in France, Italy, Spain, and Czech Republic, PolyWorks Europa provides PolyWorks® smart 3D metrology software solutions and technical services–including technical support, training, metrology process consulting, and software customization–to European industrial manufacturers. 

PolyWorks Europa is an InnovMetric group company, a multinational software development organization headquartered in Canada with over 650 employees dedicated to bringing 3D measurement data at the heart of enterprise manufacturing processes. 

We thank you for your interest in this position. Please note that we will only contact shortlisted candidates.