Coordinator, Digital Solutions and Business Applications - Quebec

Are you curious, analytical, and passionate about continuous improvement and technological solutions?  Excellent—we have a great career opportunity for you within our Operational Efficiency team!

As a Coordinator - Digital Solutions and Business Applications, you will be responsible for organizing and overseeing the work of a technical team dedicated to initiatives aimed at improving and optimizing business applications. You will work closely with head office and subsidiary teams to deliver value-added solutions, relying on agile practices and a strong understanding of the application ecosystem. 

Specifically, you will be responsible for:

• Work closely with the Director of Operational Efficiency to ensure alignment of priorities and support the evolution of the team's mission
• Ensure consistent, robust, and secure development of the business application ecosystem (Salesforce, Microsoft, Jira, ERP, etc.)
• Design and deploy digital solutions (automation, application configuration or in-house development) that contribute to achieving the organization's strategic objectives
• Collaborate with Operational Efficiency Advisors to identify technological solutions that support process improvement
• Set priorities and supervise the team's work, ensuring effective performance management with a focus on partner satisfaction, deliverable quality, and value creation
• Organize work in an agile environment (scrum, sprints, backlog, reviews and retrospectives) to ensure progress and timely delivery of solutions 
• Develop team capabilities and promote the adoption of best practices in agility and continuous improvement

• Hold a bachelor’s degree in a relevant field (e.g., engineering, information technology, business administration, or another related discipline)
• Have a solid understanding of configuration, programming, and development concepts related to business applicastions (ERP, CRM, communication tools, work management, document management, etc.)
• Demonstrate a solid understanding of continuous improvement methodologies, including Lean principles
• Have at least 10 years of experience in continuous improvement and in team management or supervision
• Be fluent in French and English, both orally and in writing*
• Demonstrate a strong ability to work collaboratively and communicate effectively
• Possess strong analytical skills and a well‑developed sense of organization
• Consistently seek improvement and show openness to change
• Demonstrate strong attention to detail